PHYSIFORGE / CUSTOMER INFORMATION

Privacy Policy

Effective September 7, 2026

This policy explains how Physiforge handles information on this website. Contact us through Support, selecting “Privacy request,” to ask about access, correction, or deletion. You do not need to describe your health to use this site.

Information you choose to send

The support form collects your email address, request category, message, optional order reference, and the date of your request. We use it to respond to questions, restore access, handle refunds, and improve product clarity and delivery. Please do not include diagnoses, medication doses, medical records, photographs of your body, or payment-card details.

Payments and downloads

When checkout is enabled, Lemon Squeezy handles payment, billing information, tax information, receipts, and customer download access. We do not receive or store your full card number. We may access order information in the payment dashboard to provide support and refunds. This website stores only the provider order identifier, order timestamps, currency, amount, payment/refund status, and campaign labels for basic sales measurement. Read Lemon Squeezy’s Privacy Policy for its handling of payment and customer-account information.

Basic website measurement

We count page loads and successful checkout handoffs in daily totals with simple source and campaign labels when those are supplied in a link. These are page loads, not unique people. We do not install advertising pixels, create cross-site profiles, or use analytics cookies on this site. We honor browser Do Not Track and Global Privacy Control signals for this optional page-load measurement. The payment provider and hosting service may maintain their own essential security and transaction records.

Security and service providers

The site runs on OpenAI Sites infrastructure using Cloudflare hosting and database services. The hosting layer necessarily processes connection information, such as IP addresses, to deliver and protect the site. To limit spam, the application uses a salted, hourly changing hash of a connection address and short-lived request counts; it does not save the raw address in its application tables. Payment and hosting providers may process information in countries different from where you live.

Information is used only for operating and protecting the service, fulfilling purchases, support, legal obligations, and the limited measurement described here. Where relevant law requires a legal basis, these purposes rely on performance of a contract, legitimate interests in a functioning service, legal obligations, or consent where required. We do not sell personal information or share it for targeted advertising.

Retention and your choices

Support messages are normally kept for up to 24 months, unless needed for an ongoing dispute or legal obligation. Application rate-limit counts apply for one hour. Records older than 24 hours are cleared as new requests arrive. Aggregate daily counts do not contain customer email addresses. Payment records are retained by the payment provider and as needed for accounting, refunds, and applicable legal obligations.

You may request access, correction, or deletion, subject to identity verification and records we must retain. Use the same purchase email where practical and provide only enough information to locate your request. Depending on where you live, you may also have rights to restrict or object to processing, receive a copy of information, or complain to a relevant privacy authority.

Email, children, and changes

A purchase or a support request does not automatically subscribe you to promotional email from this site. Necessary receipts and support responses are separate from optional marketing. The site and product are not directed at children under 18. This policy will be updated if the data practices change; the date below identifies the current version.